About counselling

Counselling is about talking to someone who can help you make useful changes in your life. You may want to explore ways of coping better with the responsibilites of caring or help balance caring with the rest of your life.

Talking to a counsellor doesn't mean failure, not coping or feeling inadequate. It's about looking after yourself.

How does counselling help?

Caring can be rewarding, but it can also be stressful and difficult. Many carers experience complicated feelings related to their role as a carer. Emotions like anger, depression, anxiety, loneliness, loss and grief are very common.

Your family and friends can provide important support but you may find it helpful to talk with an objective professional who is not emotionally involved with you or the person you are caring for.
Our carer counselling program can link you up with qualified professionals who understand the problems that caring families often face.

You can talk to us by yourself or include your partner and other family members.

We can help you:

  • Deal with overwhelming and confusing feelings;
  • Make sense of your experiences as a carer;
  • Work out your own needs and solve problems;
  • Manage conflict, stress and other emotional factors that make caring more difficult;
  • Build resilience and cope with change;
  • Improve your mental, emotional and physical wellbeing.
How does it work?

You can use the service if you provide care and support to a family member or friend who is frail and elderly, has dementia, a mental illness, a disability, chronic illness or complex needs, or receives palliative care. We can also provide counselling if you have recently stopped providing care (if the person you care for has moved into residential care, for example, or has passed away).

We can provide short-term counselling (up to six sessions) that will mainly focus on issues related to your caring role. You can come back after a break or if there is something new that you need to deal with.

Our counsellors work across metropolitan and rural regions of Victoria. Counsellors that speak languages other than English are available in some areas.

Arrange a referral

You can contact our advisory line to discuss your needs. Our staff can assess your eligibility and make a direct referral.

You can also ask your GP, case manager or support worker to make a referral with your consent.

Your confidentiality and privacy

Our counselling program is completely confidential and we handle the personal information you share with us according to the legal standards set by government. Read our privacy policy for more information.

Carer feedback form

This form allows carers to provide feedback on the service they received from Carers Victoria's counselling program. The answers help us to evaluate and improve our service to carers.

The questionnaire is confidential. Carers can choose to provide their personal information, details of which only Carers Victoria will know, or they can choose to remain anonymous.