Qantas Carer Concession Card - People with a Disability Australia

Travelling with a Carer

When a carer is required

In certain circumstances, Qantas requires an escort or carer to accompany customers who are unable to care for themselves during a flight. An escort or carer may be needed if:

  • the passenger is unable to self-toilet,
  • the passenger needs or wants to eat and drink during the course of the flight but is unable to do so without assistance,
  • the passenger will require medication during the flight but is unable to administer it themselves, or
  • the number of passengers in a group travelling with an escort or carer exceeds Qantas Group cabin crew limits

Requirements for Carers

The escort or carer must be self-reliant, and mentally and physically able to assist the passenger with the following if required:

  • toilet and sanitary requirements both on the aircraft and on the ground,
  • inflight and ground emergencies,
  • carriage of carry-on baggage and/or equipment,
  • medicating and medical procedures,
  • food and beverage consumption,
  • immigration and customs procedures, and
  • boarding and disembarkation.

The Qantas Carer Concession Card is issued to people with disability and high level support needs who require the full-time assistance of a carer whilst they are on the aircraft. A person is eligible if they need to have one-on-one support when seated on the aircraft for assistance with meals/drinks, transferring to the bathroom, orientation, communicating with the flight staff etc. A person is not eligible if they only need assistance boarding the aircraft, or when they arrive at their destination.

Qantas Carer Concession cardholders and their nominated carer are able to receive discounts for Qantas domestic travel within Australia.

Economy Travel for Qantas Carer Concession Cardholders:

10% discount on Domestic Red e-Deal and Flex Economy Class fares

For Nominated Carers:

50% discount on Domestic Red e-Deal and Flex Economy Class fares

Business Class Travel For Qantas Carer Concession Cardholders:

50% off Full Cost Domestic Business Class Fares (subject to availability)

For Nominated Carers:

50% off Full Cost Domestic Business Class Fares (subject to availability)


All discounts are subject to booking class availability.

Bookings for the cardholder and their nominated carer must be made at the same time and both bookings must be made using the Card in order to obtain the discount. The Qantas Booking Fee is not payable on bookings made using the Qantas Carer Concession Card.

Fare conditions apply.

Discounts are not available:

  • on international travel (International flights are numbered QF1-399);
  • on flights operated by any of Qantas' alliance partners; or
  • in conjunction with any other concessional airfare.

This card is a photo ID card which is valid for three years and has an administration fee of $49.50 including GST.

Download the application form (Word or PDF) and the information package (Word or PDF).


For any queries, please call 1800 806 769 or email .